Privacy Policy
Effective Date: August 24, 2026
Last Updated: August 24, 2026
Azyan ("we," "our," or "us") operates the Azyan Delivery mobile application (the "App") for delivery personnel. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.
By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
- Account information: Full name, phone number, and profile details provided during registration.
- Identity documents: Copies of identification documents required for driver verification.
1.2 Information Collected Automatically
- Precise location data: We collect your real-time GPS location while you are active on a delivery shift. Location collection continues in the background via a foreground service so that orders can be assigned and tracked. You will see an ongoing notification while this is active.
- Device information: Device model, operating system version, unique device identifiers, and push notification token (FCM token).
- Usage data: App interactions, login times, order acceptance/rejection events, and crash reports.
1.3 Financial and Transaction Data
- Wallet balance, top-up history, commission deductions, and earnings records.
- Payment method references (e.g., ZainCash transaction IDs). We do not store full payment credentials.
1.4 Order Data
- Order assignments, pickup and delivery locations, delivery timestamps, and order status history.
2. How We Use Your Information
- To create and manage your driver account.
- To assign delivery orders based on your real-time location and active zone.
- To calculate and track commissions, earnings, and wallet balances.
- To send push notifications for new orders, updates, and operational alerts.
- To verify your identity and eligibility as a delivery driver.
- To monitor app performance and fix technical issues.
- To comply with applicable legal and regulatory requirements.
- To communicate with you regarding your account or deliveries.
3. Location Data — Special Notice
The Azyan Delivery app collects location data in the background even when the app is minimized or the screen is off, but only while you have an active delivery shift. This is necessary to:
- Enable automatic order assignment based on proximity.
- Allow customers and operations teams to track live delivery progress.
- Provide accurate delivery time estimates.
You can stop background location collection at any time by ending your active shift or closing the app. You may also revoke location permissions in your device settings, but this will prevent the App from functioning correctly.
4. Third-Party Services
We use the following third-party services that may collect information as described in their own privacy policies:
| Service | Purpose | Privacy Policy |
|---|
| Google Firebase |
Authentication, push notifications (FCM), crash reporting |
https://firebase.google.com/support/privacy |
| Google Maps |
Map display and location services |
https://policies.google.com/privacy |
| ZainCash |
Wallet top-up payments |
https://zaincash.iq/privacy-policy |
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- With restaurants and stores: Your name and real-time location are shared with partner restaurants during active deliveries.
- With customers: Limited delivery tracking information (location, ETA) is shared with the end customer during delivery.
- With service providers: Third-party vendors (listed above) that help us operate the platform.
- Legal requirements: If required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
6. Data Retention
- Account data is retained for the duration of your active driver relationship with us.
- Transaction and earnings records are retained for a minimum of 5 years for financial and legal compliance.
- Location history associated with completed deliveries is retained for 90 days.
- Upon account termination, personal data not required for legal compliance will be deleted within 30 days.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS).
- Secure server environments with restricted access.
- Hashed storage of passwords.
No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request that we limit the processing of your data in certain circumstances.
- Objection: Object to processing of your data for specific purposes.
To exercise any of these rights, contact us at the details below.
9. Children's Privacy
The App is intended for adults (18 years and older) only. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify active drivers via the App. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Company: Azyan
- Email: support@azyandelivery.com
- Website: https://app.azyandelivery.com
